Privacy Policy
Last updated: October 3, 2026
Lambton Dental (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect personal information, including personal health information, when you visit our office, contact us, or use this website. We handle personal health information in accordance with Ontario’s Personal Health Information Protection Act, 2004 (PHIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA), and our professional obligations as a dental practice in Ontario.
Information we collect
- Contact and identification details, such as your name, address, phone number, email address, and date of birth.
- Health and dental information, such as your medical and dental history, examination findings, X-rays, treatment plans, and treatment records.
- Insurance and billing information, such as insurance carrier and plan details, and payment information needed to process claims and payments.
- Website information, such as information you submit through our contact or appointment request forms, and technical information described under “Cookies and analytics” below.
How we use your information
- To provide, plan, and document your dental care.
- To schedule appointments and send appointment confirmations or reminders.
- To bill you or your insurer and process payments.
- To respond to your questions and requests.
- To meet our legal, regulatory, and professional record-keeping obligations.
- To operate, secure, and improve this website.
We collect, use, and disclose only the information reasonably necessary for these purposes.
When we share information
We do not sell your personal information. We share it only as needed for the purposes above, for example:
- With other health care providers involved in your care, such as specialists or laboratories.
- With your insurance provider or a government benefit program, to process claims you have asked us to submit.
- With service providers who support our operations (for example, practice-management, hosting, email, and appointment-booking providers), who are required to protect your information and use it only for the services they provide to us.
- When required or permitted by law, such as to comply with a court order or a regulatory requirement.
Otherwise, we will share your personal health information only with your consent.
Your consent
By seeking care from us, you consent to our collection, use, and disclosure of your information for the purposes of providing your care, as described in this policy. You may withdraw or limit your consent at any time, subject to legal and professional requirements, by contacting us. Withdrawing consent may affect our ability to provide certain services.
Website forms and online booking
Information you submit through this website is sent to our office so we can respond to you. Please do not include detailed health information in website forms or emails. Email and web forms may not be fully secure; for sensitive matters, please call us.
Cookies and analytics
This website uses cookies and similar technologies that are needed for the site to work. We also use Google Analytics to understand how visitors use the site, such as which pages are viewed and whether visitors click to call or request an appointment. Google Analytics collects technical information such as your device, browser, approximate location, and pages visited. We do not use it to identify you or to collect health information. You can block or delete cookies in your browser settings, or use Google’s Analytics opt-out browser add-on. Some information processed by our service providers, including Google, may be stored or processed outside Canada and may be subject to the laws of those jurisdictions.
How we protect your information
We use reasonable physical, administrative, and technical safeguards to protect your information against loss, theft, and unauthorized access, use, or disclosure. Access is limited to team members and service providers who need it for their work.
How long we keep information
We keep dental records for the periods required by law and by the Royal College of Dental Surgeons of Ontario, and securely destroy them when they are no longer required.
Your rights
You may ask to see or receive a copy of your records and ask us to correct information you believe is inaccurate. We will respond within the time required by law. In limited circumstances permitted by law, we may be unable to provide access; if so, we will explain why. A reasonable fee may apply for copies.
Contact us
For privacy questions, access or correction requests, or concerns, please contact our office:
Lambton Dental
23 Scarlett Rd #21, York, Toronto, ON M6N 4J5
Phone: (416) 666-3700
Email: frontdesk@lambtondental.com
If we cannot resolve your concern, you may contact the Information and Privacy Commissioner of Ontario at www.ipc.on.ca.
Changes to this policy
We may update this policy from time to time. The current version will always be posted on this page with its “last updated” date.